Frequently Asked Questions (FAQs)

Which wireless carriers work with MageMobile?

We work with all major providers: AT&T, Verizon Wireless, Sprint, Nextel, T-Mobile, Boost, Virgin, Dobson, Midwest Wireless, Cincinnati Bell, US Cellular and Alltel, etc.

Once I register a keyword, for how long do I own it?

There are NO KEYWORDS to register. Your customers are simply calling one of your marketing phone numbers. If they wish, they could send a text message to your phone number rather than calling and still be subscribed to your marketing database.

How can I upload, or enter mobile phone #’s to one of my marketing lists?

If you have an existing list that you need imported, we can upload it for you. Please provide a text file with only one phone number per line. Don’t worry too much about formatting. Only the numeric characters will be considered.

Do I need to put software on my personal computer?

No software is required,
Simply log into your MageMobile account to create and schedule your marketing text messages whenever you like.

Can I cancel my plan at anytime?

We have a 100% satisfaction guarantee. If you are dissatisfied with our service for any reason, you can cancel at any time. For additional details, please view our Cancellation Policy.

How often can I send new promotions or alerts to my list?

As often as you like. This is directly determined by your specific enterprise and business model.  We provide full-service consultation to help you communicate with your customers as frequently as possible to monetize the technology without excessive customer annoyance or opt-out.

Are there set-up fees to get started?

Setup Fees are currently being waived.

What is SMS?

SMS stands for Short Message Service. This is the standard by which all phones send and receive text messages. ‘Text Messages’ and ‘SMS’ are often used synonymously.  An SMS is a 160 character message.

Do my customers get charged to receive the text messages I send them?

Only from their wireless provider
, and most wireless carriers include text messaging with their service plans so it is 100% free to the end-user (your customer).

What is a Text Opt-In?

In order to send someone a text message, you must first get their permission. They automatically give you their permission when they call your Mobile Marketing Phone Number.  Many businesses have now started to add a disclaimer in their customer agreements expressly stating that by signing the purchase order or other document they are agreeing to accept mobile messages from that business. That would permit the business to manually add the customer’s phone number to their marketing database.

This is also an acceptable opt-in and these phone numbers can be uploaded for future marketing efforts.  The final way to get opt-ins to your mobile database of customers is to install multiple web opt-in scripts on your website.  If you have frequent visitors to your site, offer them coupons, specials, reminders, exclusive information, and all they do is type in their phone number.  When they type in the phone number they are uploaded into the database automatically.

How do my customers Opt-Out?

Users can Opt-Out at any time by replying STOP to any text  message they receive. from you  They can also text STOP to your Mobile Marketing Phone Number to automatically delete them from your database so they will receive no additional  messages.

How many characters can I have in my outgoing text messages?

160 characters is the standard length for SMS text messages.